Privacy notice
Last updated:
At 8A Soluciones, we care about your personal data. This notice explains what data we process, what we use it for, and how you can exercise your rights, including your ARCO rights (access, rectification, cancellation, and opposition), under the LFPDPPP, Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.
Who is responsible for your data
The controller responsible for processing your personal data is:
- Legal name
- 8ASOLUCIONES, S.A. de C.V.
- Trade name
- 8A Soluciones
- Address
- Parque Industrial Salitrillo, postal code 37210, León, Guanajuato, Mexico
Personal data we process
To handle your request, we process the following personal data:
- Identification and contact data: name, email, phone, and company (optional).
- Project data: product of interest and the description you share with us, such as product to protect, dimensions, weight and approximate quantity.
- Submission data: the IP address from which you send the form.
- Browsing data: the data obtained by the cookies and technologies described in Cookies and tracking technologies, only on the terms described there.
If you contact us by WhatsApp, email, or phone, we will process the data you share with us through those channels for the same purposes.
We do not process sensitive personal data, such as data that reveals your health, ethnic origin, beliefs, or political opinions, and we do not request financial or asset information. Please do not include it in your project description.
How we use your data
Necessary purposes
We use your data to:
- Respond to your quote request.
- Contact you to clarify the details and send you the quote.
- Follow up on the project you requested.
- Protect the form against automated submissions and abuse by limiting submissions per IP address and with reCAPTCHA.
These purposes are necessary to handle the request you make to us and give rise to your relationship with us, so they do not require your consent.
Purposes that require your consent
We do not use your name, contact details, company, or project description for purposes that require your consent: we will not use them to send you promotions, advertising, or news. If we ever want to use your data for a different purpose, we will ask for your consent first.
With browsing data, and only if you accept the corresponding category of cookies, we carry out these purposes, which are not necessary to handle your request:
- Analytics: measure how many people visit the site and which sections they view, with Google Analytics.
- Advertising: measure which ads generate quote requests or WhatsApp messages and show you 8A Soluciones ads on other websites and on Facebook and Instagram based on your visit (personalized advertising or remarketing), with Google Ads and the Meta pixel. For this, we transfer data to Google and Meta, as explained in Service providers and transfers.
If you accept analytics or advertising cookies, Google records that you submitted the quote request form and the product of interest you chose; if you accept advertising cookies, Meta records only that you submitted it. Neither records your name or contact details.
To refuse these purposes, simply do not accept those categories. You can withdraw your consent at any time with the “Configure cookie preferences” button in the Cookies and tracking technologies section or with “Cookie preferences” at the bottom of the page. Your choice is stored only in your browser, so you change it there, in each browser you use; if you need help, write to us at [email protected]. Refusing does not affect how we handle your quote request.
Retention
We keep your data only for as long as necessary for the purposes of this notice and to comply with the legal obligations that apply; after that, we block and delete it.
Service providers and transfers
Disclosures to processors
To operate the site, we share data with providers that process it on our behalf and according to our instructions (processors), in or outside Mexico:
- The site's hosting provider, where the form is processed.
- The email provider, which delivers and stores quote requests.
- Google, as the provider of reCAPTCHA, Google Analytics, and Google Tag Manager, on the terms of the cookies section.
These disclosures do not require your consent. Even so, Google Analytics only loads, and only receives data, if you accept analytics cookies (the analytics purpose requires your consent).
Transfers
If you accept advertising cookies, we transfer to Google (Google LLC, in the United States, or the Google company with which we have the Google Ads contract, such as Google Operaciones de México, S. de R.L. de C.V.) the browsing data described in Cookies and tracking technologies, including the signal that you submitted a quote request (with the product of interest you chose) or clicked on WhatsApp. Google receives it as an independent controller, not as a processor, and processes it under its own privacy policy: by accepting this transfer, you agree that it may use it to measure the results of ads, including ours; personalize the ads and content it shows on its services and on its partners' websites and apps, for example, 8A Soluciones ads based on your visit (personalized advertising or remarketing); and improve its products. See how Google uses information from sites that use its services on its website.
If you accept advertising cookies, we transfer to Meta Platforms, Inc., in the United States, the browsing data described in Cookies and tracking technologies, including the signal that you submitted a quote request (without the form data) or clicked the WhatsApp, email, or phone links. Meta receives it as an independent controller, not as a processor, and processes it under its own privacy policy: by accepting this transfer, you agree that it may use it to measure the results of ads, including ours; personalize the ads and content it shows on and off its products (Facebook, Instagram, Messenger, and other apps and websites in the Meta network), for example, 8A Soluciones ads based on your visit (personalized advertising or remarketing); and improve its products. See Meta's Privacy Policy on its website.
Your acceptance: you accept or reject these transfers with the Advertising category of the cookie preferences panel: “Accept all” accepts them and “Reject” rejects them. If you do not accept them, they do not take place: neither Google Ads nor the Meta pixel loads in your browser. You can withdraw your acceptance at any time, without retroactive effect, from the same panel: your choice is stored only in your browser, so you withdraw it there, in each browser you use. By email, at [email protected], you can ask us for help or exercise your ARCO rights (for example, cancellation or opposition) over the data we do keep, such as the data in your quote request.
Except as described above, we do not transfer your personal data to third parties. We could only do so without your consent in the cases permitted by article 36 of the LFPDPPP, Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, for example, when a law provides for it, when it is legally required for law enforcement or the administration of justice, or when it is necessary to recognize, exercise, or defend a right in a judicial proceeding.
How to limit use or disclosure
In addition to exercising your ARCO rights, you can limit the use or disclosure of your data:
- By writing to us at [email protected] to tell us which use you want to limit. We will reply within the time limits in the ARCO rights section.
- By rejecting or disabling analytics and advertising cookies from the preferences panel or your browser settings.
- By sharing only the necessary data: company and product of interest are optional.
ARCO rights and withdrawal of consent
You have the right to:
- Access: know what data we have about you and how we process it.
- Rectification: correct it if it is inaccurate, incomplete, or out of date.
- Cancellation: ask us to delete it from our records.
- Opposition: object to its processing for a legitimate reason.
These are your ARCO rights, named for their initials in Spanish. You can also withdraw the consent you have given us at any time, without retroactive effect. If you withdraw your consent or cancel your data while we are handling your request, we may not be able to continue with it.
How to submit your request
- Email for requests
- [email protected]
The person we have designated for personal data protection handles the requests. Your request must include:
- Your name and an address, email, or other means to receive our response.
- A copy of your official identification or, if a representative acts on your behalf, the documents that prove their identity and their authority to represent you.
- A clear and precise description of the data on which you want to exercise your right (not necessary if you request access).
- The right you want to exercise or what you are requesting.
- Any other information or document that helps locate your data.
If you request a rectification, also indicate the corrections to be made and attach the documents that support them. To withdraw your consent, follow the same procedure. Your cookie choice, and with it your acceptance of the transfers, is changed in the cookie preferences panel, because it is stored only in your browser.
Time limits and costs
We will send you our response within a maximum of 20 business days from the day we receive your request. If it is granted, we will make it effective within the 15 business days following our response. Both periods may be extended only once for an equal period when the circumstances justify it. If you request access, we will provide your data in electronic documents or simple copies, once your identity has been verified.
Exercising these rights is free of charge; we could only charge you for reproduction, copying, or shipping costs. If you are not satisfied with our response or do not receive it, you can go to the authority.
Changes to this notice
We may modify this notice due to changes in the law, in our services, or in the site's tools. We will publish any change on this same page, with its last updated date at the beginning and at the end of the notice. We recommend that you review it periodically.
If a change involves using your data for a new purpose that requires your consent, we will ask for it first. If the cookies that require consent change, we may ask you for your preferences again.
Notice for U.S. visitors
We are a company based in Mexico. For visitors from the United States, this section summarizes the information that the California Online Privacy Protection Act (CalOPPA) asks websites to provide.
Personal information we collect
Through this site, we collect identifiers and contact information (name, email, phone, and company), the details of your project, the IP address from which you send the form, and browsing data obtained by cookies and similar technologies, as described in Personal data we process.
Who we share it with
- Our hosting and email providers receive the data in your request and process it on our behalf.
- Google processes browser and device data, including your IP address, on our behalf to run reCAPTCHA.
- Only if you accept analytics cookies, Google processes browsing data on our behalf for Google Analytics.
- Only if you accept the cookies of the tools it loads, Google processes data on our behalf with Google Tag Manager, which loads those tools.
- Only if you accept advertising cookies, Google and Meta receive browsing data, including the signal that you submitted a quote request, as independent controllers; they never receive your name or contact details.
No one else receives your personal data, except in the cases the LFPDPPP, Mexico's Federal Law on the Protection of Personal Data Held by Private Parties allows. See Service providers and transfers for details.
Do Not Track signals
Our site does not respond to “Do Not Track” browser signals, because it does not need to: it does not load measurement or advertising tools unless you accept them in the cookie banner or in the cookie preferences panel.
Tracking by other parties
Only if you accept advertising cookies, Google and Meta may collect information about your online activities over time and across different websites when you use our site.
Reviewing and changing your information
You can review your personal information and ask us to change it by exercising your ARCO rights: write to us at [email protected], as explained in ARCO rights and withdrawal of consent.
Changes and effective date
We will notify you of changes to this notice by publishing them on this page, as explained in Changes to this notice. This notice is effective as of .
Where we process your data
We process your personal data in Mexico. Our service providers and, if you accept advertising cookies, Google and Meta may process it in the United States or in other countries.
Children
This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe that a child under 13 has sent us personal information, write to us at [email protected] and we will delete it.
Last updated
This notice was last updated on .